Dear Sir,
I just wished your site had been found before I met the
Sewing Machine group! I have been dealing with a Sewing
Machine Company, in New Jersey, and it has not been the most
pleasant experience.
Please, allow me to elaborate: We, my girl friend and I,
went to one of their 'cancelled school order'
demonstration/sale of sergers and sewing machines. Well,
silly us, we bought! I bought two, she purchased one. The
purchase was on Saturday, 10/18/2003.
An express mail letter, return receipt requested,
notifying the Dealer of our cancellation of purchase was sent on
10/21/2003 and received on 10/22/2003. One of the letters,
from the Dealer, says that "This notice of cancellation is
not within the three day law since its been four days when
we received the letter. A phone call does not authorized
(sic) a return." Of course, the company is counting
Sunday as a business day.
During the demo, we were told there is a web site to
order supplies from...NOT! When I contacted the company
(10/20/2003), she said they 'had just gotten their
computer'. We were told there was a help line. When the toll
free number was called, on Sunday (10/19/2003), a recorded
message informed us about their 'business hours'.
During the demonstration, there were two sewing machines
on display. The demonstrator used the $249.00 model. The
advertised $199.00 model was just sitting there and was
never used in a demo. During the demo, his movements and
actions were so fast...like a slight of hand artist of the
old days. The machine looked like it could do every thing
but sing and dance as he worked his magic!
Of course, the 'serger' was merely a cutting apparatus
that somehow got attached to the sewing machine and cost an
additional $15.00 or $16.00!! There were no instructions in
the manual for using this attachment.
We were not given any information regarding the FTC's
Cooling Off Rule regarding despite the big purchase price.
When we called the Dealer, informing them of the dissatisfaction
with these machines, my friend was advised to return
everything to them...which we did. We are now in the process
of trying to get our money back!
My most recent letter from this organization, states that
a 25% restocking fee was kept because of incorrect packaging
of the returned item. I never touched the sewing machines;
they were returned as they were received at the time of
purchase! I did remove staples from the top of the box so
that I could insert a letter and cutter into the box.
My friend attempted to use the machine she purchased and
repacked it for shipping. She was refunded the entire
amount. The Dealer is refunding $10.00 shipping/machine. Actual
cost of shipping, with insurance, for the 2 machines I
purchased was $24.65 & $26.05!
Of course, there is the additional cost of the express
mail letter of $15.40!
I have sent letters to the BBB, in New Jersey, regarding
this organization. I will be contacting the state of
Pennsylvania AG regarding this nightmare. To think that
these unscrupulous vendors can continue to 'sell their
wares' is just amazing!
If you would like the flyer that was received, I would be
glad to forward it to you! Thank you for allowing me to
vent!!
How I could have been so stupid is beyond me but I sure
have learned my lesson...expensive though it may be.
Have a great day!
KC
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