Tim,

On Dec 9, 2002, I purchased a video tape from a mail-order company in Florida called Deer Creek Products. The order was completed over the telephone by credit card. I never received any further acknowledgement of the order- other than my credit card bill- nor have I received the video tape. Despite numerous attempts- by telephone and U.S. mail- I have still had no success in contacting customer service (954-978-0597) and am at a loss as to what to do next.

Michael

Deer Creek Products filed Chapter 7 bankruptcy.
You need to submit a Proof of Claim form. You can obtain a form by writing to: US Bankruptcy Court 51 SW First Ave. Miami, FL 33130 Be sure to include the case number: #0227313 The last date to file a claim is December 31, 2003.

I have no idea what assets they have, but should you file a claim you most likely will only receive pennies on the dollar, if that!

Your patience is what has ultimately led to your loss. If you had contacted your credit card provider within sixty days of receiving your card statement after the charge first appeared and filed a dispute. You could have gotten one hundred percent of your money back. Details of this process are on the back of your credit card statement. For more in-depth information on this procedure read the terms and conditions that came with your card. If you threw them out like most consumers, call your credit provider and ask them to send you a new one.

Tim

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