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Have
you ever been tempted to sign up to win a "free" trip at a
fair, trade show or restaurant?
If so, you may get a phone call, letter,
unsolicited fax, email or postcard telling you that you've won a
vacation. Be careful. It may be a "trip trap." The vacation
that you've "won" likely isn't free. And the
"bargain-priced" travel package you're offered over the
telephone or Internet may not fit your idea of luxury.
While some travel
opportunities sold over the phone or offered through the mail, Internet
or by fax are legitimate, many are scams that defraud consumers out of
millions of dollars each month. The word "offer" can be a clue
to hidden charges.
When you get the phone call, or place the call in
response to a postcard, letter, fax or Internet ad, you also get a sales
pitch for a supposedly luxurious trip - one that you could pay dearly
for. The salesperson may ask for your credit card number to bill your
account for the travel package. Once you pay, you receive the details of
the "package," which usually include instructions for making
trip reservation requests. Your request often must be accompanied by yet
another fee.
In addition, many offers require you to pay upgrade costs
to receive the actual destinations, accommodations, cruises or dates you
were promised. Some offers may require you to pay more for port charges,
hotel taxes or service fees. See a pattern developing? New charges are
being added every step of the way. You may never get your
"bargain" trip because your reservations may not be confirmed
or because you must comply with hard-to-meet hidden or expensive
"conditions."
Telemarketing travel scams usually originate out
of "boiler rooms." Skilled salespeople, often with years of
experience selling dubious products and services over the phone, pitch
travel packages that may sound legitimate, but often are not. These
pitches usually include: Oral Misrepresentations. Particular
schemes vary, but all fraudulent telemarketers promise you a
"deal" they can't possibly deliver. Unfortunately, you won't
know it until your money's gone.
High Pressure/Time Pressure Tactics.
Scam operators often say they need your commitment to buy immediately or
that the offer won't be available much longer. They typically brush
aside questions or concerns with vague answers or assurances. "Affordable"
Offers. Unlike fraudulent telemarketers who try to persuade people
to spend thousands of dollars on an investment scheme, fraudulent travel
telemarketers usually pitch club membership or vacation offers in a
lower price range. The offers sound reasonable and are designed to
appeal to anyone who is looking for a getaway.
Contradictory
Follow-up Material. Some companies may agree to send you written
confirmation of your deal. However, it usually bears little resemblance
to the offer you accepted over the phone. The written materials often
disclose additional terms, conditions and costs.
How
To Protect Yourself Unpleasant
surprises can ruin a vacation, especially when they cost money. That's
why it pays to investigate a travel package before you buy. But it can
be difficult to tell a legitimate sales pitch from a fraudulent one.
Consider these travelers' advisories: Be wary of "great deals"
and low-priced offers. Few legitimate businesses can afford to give away
products and services of real value or substantially undercut other
companies' prices. Don't be pressured into buying.
A good offer today
usually will be a good offer tomorrow. Legitimate businesses don't
expect you to make snap decisions. Ask detailed questions. Find out
exactly what the price covers and what it doesn't. Ask about additional
charges. Get the names of the hotel, airports, airlines and restaurants
included in your package. Consider contacting these businesses directly
to verify arrangements. Ask about cancellation policies and refunds. If
the salesperson can't give you detailed answers, hang up.
If you decide
to buy, find out the name of the travel provider - the company that is
getting your reservations and tickets. This company usually is not the
telemarketer. Get all information in writing before you agree to buy.
Once you receive the written information, make sure it reflects what you
were told over the phone and the terms you agreed to. Don't buy part of
the package - the air fare or hotel stay - separately from the rest. If
the deal is not what you expected, it may be difficult to get your money
back for the part of the package you purchased. Don't give your credit
card number or bank information over the phone unless you know the
company.
One easy way for a scam operator to close a deal is to get your
credit card number and charge your account. Sometimes fraudulent
telemarketers say they need the number for verification purposes only.
Don't believe them. Don't send money by messenger or overnight mail.
Some scam artists may ask you to send them a check or money order
immediately. Others may offer to send a messenger to pick up your
payment. If you pay with cash or a check, rather than a credit card, you
lose your right to dispute fraudulent charges under the Fair Credit
Billing Act. If you charged your trip to a credit card, you may dispute
the charges by writing to your credit card issuer at the address
provided for billing disputes. If possible, do this as soon as you
receive your statement. In any case, the law gives you up to 60 days
after the bill's statement date to dispute the charge. Check out the
company before you buy.
Contact the Attorney General in your state or
where the company is located to see if any complaints have been lodged
against the travel firm or the travel provider. Be aware that fraudulent
businesses often change their names to avoid detection. If in doubt, say
"no." Trust your instincts. It's less risky to turn down the
offer and hang up the phone.
Where
to Complain Several
organizations can provide additional information and help you with
complaints. Your state Attorney General or the Attorney General
in the state where the company is located probably has a division that
deals with consumer protection issues. The American
Society of Travel Agents ,
Consumer Affairs, at 1101 King Street, Alexandria, VA 22314, may be able
to mediate your dispute with an ASTA member. The FTC works for the
consumer to prevent fraudulent, deceptive and unfair
business practices in the marketplace and to provide
information to help consumers spot, stop and avoid them. To
file a complaint, call toll-free, 1-877-FTC-HELP
(1-877-382-4357), or use the online
complaint form . The FTC enters Internet,
telemarketing, and other fraud-related complaints into Consumer
Sentinel, a secure, online database available to
hundreds of civil and criminal law enforcement agencies
worldwide.
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